What are your hours?
From approximately Memorial Day (end of May) to the middle of September we are open every day from 11 AM – 10 PM (on busy nights we sometimes stay open until later to ensure everyone in line has been served). The rest of the year we are open every day from 11 AM – 9 PM, except for weekends, when we stay open until 10 PM. We close at 5 p.m. on Christmas Eve and are closed on Thanksgiving Day and Christmas Day.
Do you make all of the ice cream on location?
Yes, all of our ice cream is homemade in small batches on the premises.
Does your ice cream contain gluten?
Yes, some of our flavors do. However, many don’t. We note on our menu which flavors contain gluten and if you are unsure you can always ask one of our servers who will be able to assist you.
I have a peanut allergy. Will I be okay?
If you tell one of our servers you have a peanut allergy, they can scoop your ice cream from an unopened container to avoid cross contamination. However, if you suffer from an extreme peanut allergy, it may be in your best interest to abstain as peanuts are used in the facility.
Is your ice cream all natural? What are the ingredients used?
Yes. Cream, milk, sugar and plant derived stabilizers (Locust bean, Guar, or Carrageenan).
What is the butter fat content of your ice cream?
It varies by flavor, from 14-17%.
Do you have sugar free options?
Currently we offer a soft serve, no sugar added non-fat frozen yogurt.
Are the cows used to produce your ice cream mix hormone free?
How long in advance do I need to contact you to procure a custom ice cream cake?
Usually 24 hours is sufficient time. If you need a cake that same day, consider one of our ice cream cake options that we try to have ready all the time: Oreo, Chocolate and Vanilla, Peanut Butter Cup, or Chocolate Extreme (our “Marsh Mud” flavor -double chocolate).
Call us at (757) 336-6236 to place your order!
Can I order an ice cream cake and pick it up the same day?
It’s possible. If it’s one of our ice cream cake options that we try to have readily available then we should be able to help. If you want flavors beyond those four listed, you will need to call us to check availability. We cannot guarantee same day readiness, but we will try our best to fulfill your request.
Call us at (757) 336-6236 to discuss same-day availability.
How can I take Creamery ice cream home with me?
For best results, call us the day before you plan on leaving Chincoteague (the sooner you call, the more time the ice cream can spend in our deep freezer) and let us know what you want. We will gather your order together and immediately put it in our flash freezer which gets down to approximately -30 F. For optimum results, have a cooler for the ice cream. A packing material (towels, paper) to take up empty space helps. We also have Ice Brix available for sale at cost. With proper preparation several hours of travel time is reasonable.
Can you ship ice cream?
We currently have no access to dry ice so shipping is not possible.
Do you have gift cards?
Gift cards are available at the store or can be mailed. Visit our online store or call with your credit card information and we will be glad to mail to you or the recipient.
Where can I park?
It can get hectic in our parking lot during the busy summer months. We have parking spaces in front of, directly across the street from, and behind the Creamery. The parking lot behind the Creamery can be accessed by the alley between Steamers Restaurant and the Creamery. Entry can also be gained off of Taylor Street. (Taylor St. runs parallel with Maddox Blvd.) The Town of Chincoteague also runs a seasonal trolley service with drop off and pick up at our sign on Maddox Blvd. You can view the trolley schedule here.